DFM Rapid Limited (referred to as “CNC Rapid” or “we” throughout this policy) respects the privacy and confidentiality of our customers’ information. This Privacy Policy describes how we collect, use, and protect information submitted through our website, https://cncrapid.com. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
To effectively respond to customer needs and provide high-quality service, CNC Rapid may collect the following information:
- Request a Quote: When you submit information through the Request a Quote page, we collect contact details (such as your name and email address) and project files. This information is used solely for providing quotes, assessing project requirements, and communicating with you.
- Personal Information: This includes name, email address, phone number, and company name.
- Project-Specific Information: Such as CAD files, technical specifications, and any additional project details necessary for the requested CNC machining services.
The information collected is used exclusively for processing customer inquiries, managing orders, and improving our service offerings.
2. Confidentiality and Data Protection
At CNC Rapid, customer privacy and confidentiality are our priority. All personal information and project-related documents provided by customers are treated as confidential. We do not share or sell this information to third parties, except:
- When legally required, such as responding to a court order.
- When explicit consent is granted by the customer.
Our employees are trained to handle sensitive information with discretion, and access is granted only on a need-to-know basis.
3. Data Security Practices
To ensure the security of customer data, we implement multiple safeguards, including:
- Secure Storage Systems: Customer information and files are stored in secure, encrypted systems with restricted access.
- Access Controls: Only authorized personnel have access to sensitive information, and access permissions are reviewed periodically.
- Regular Security Assessments: CNC Rapid regularly reviews and updates its data protection protocols to stay aligned with industry best practices.
4. Customer Rights
Customers have the right to:
- Access: Request a copy of the information we hold about them.
- Correction: Request updates to any inaccurate or outdated information.
- Deletion: Request deletion of their data, subject to any legal obligations requiring retention.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
5. Use of Third-Party Service Providers
When using third-party service providers (e.g., for shipping or payment processing), CNC Rapid ensures that these providers follow stringent confidentiality and security measures to protect customer data.
6. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. We encourage customers to review this page periodically for updates. Continued use of our website and services constitutes acceptance of any changes to this policy.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
Email: [email protected]